Increasing Relevance and Engaging Patrons with User Experience Design

Our library users are our most important asset and understanding how they perceive our services is
the key to supporting them. Increasing Relevance and Engaging Patrons with User
Experience Design, one of three afternoon breakout sessions at the 2013 PLL-SIS
Summit, will show us that design is more than choosing pretty colors. It’s also
about solving problems, and even if you don’t realize it, you are a designer of
your library’s services.

Aaron Schmidt, a principal with Influx Library User Experience, and the guest
speaker for this session will introduce the concept of User Experience Design
(UXD) and illustrate how it can help improve both physical and online service
experiences for our users. You will leave with a keener eye and framework
toward making your library an essential part of the organization through the
application of UXD principles.

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About Cheryl Niemeier

Cheryl Niemeier is Director of Knowledge & Research Services at Bose McKinney & Evans LLP. Ms. Niemeier received her Master of Science in Library Science from the University of Illinois, Champaign-Urbana in 1986 and her Bachelor of Science in Education from Indiana University, Bloomington, Indiana in 1981. Ms. Niemeier has held multiple professional leadership positions in local, regional and national library associations. She frequently speaks at professional association conferences and continuing legal education seminars. Ms. Niemeier has authored multiple articles and seminar publications.

3 thoughts on “Increasing Relevance and Engaging Patrons with User Experience Design

  1. Pingback: Networking Reception, Great Speakers, and Amazing Breakout Sessions Oh My: 2013 PLL-SIS Summit | PLL Summit

  2. Pingback: Want Your Library to Be as Hip and Happening as an Apple Store? | PLL Summit

  3. Pingback: Finding the Sweet Spot: User Experience Design, Service Design, etc. | Fred Zimny's Serve4impact

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