Our library users are our most important asset and understanding how they perceive our services is
the key to supporting them. Increasing Relevance and Engaging Patrons with User
Experience Design, one of three afternoon breakout sessions at the 2013 PLL-SIS
Summit, will show us that design is more than choosing pretty colors. It’s also
about solving problems, and even if you don’t realize it, you are a designer of
your library’s services.
Aaron Schmidt, a principal with Influx Library User Experience, and the guest
speaker for this session will introduce the concept of User Experience Design
(UXD) and illustrate how it can help improve both physical and online service
experiences for our users. You will leave with a keener eye and framework
toward making your library an essential part of the organization through the
application of UXD principles.