Re-engineering Law Firm Librarians: Summit Keynote Speaker – Susan Hackett

Guest post written by Marcia Burris, Senior Manager, Firm Library Services | Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

PLL Summit 2014 “The Voice of the Client” is pleased to announce our Keynote speaker, Susan Hackett.  Susan is CEO and CLO of Legal Executive Leadership, and the former Senior Vice President and General Counsel of the Association of Corporate Counsel (ACC).

Often referred to as the “voice of in-house counsel,” Susan is most widely recognized for conceiving and executing the ACC Value Challenge (to reconnect value to the cost of legal services), developing networks and benchmarking practices for CLOs and law department executives, and for her leadership in driving advocacy efforts to protect the attorney-client privilege in corporate practice, promote in-house legal ethics and professionalism, and reform multijurisdictional and cross-border legal regulation.

Susan is known for her unparalleled ability to both spot and set trends in in-house legal practice and legal executive leadership.  Her unique vision and perspective derive from the rare access she’s enjoyed serving thousands of corporate legal leaders – in law departments, law firms, and professional associations, in every kind of practice environment – for more than two decades.

While a lot of folks are honing in on cost of service, Susan believes that the leading issue for both firms and law departments who are focused on leveraging change is knowledge. At the Summit she will discuss how firms and law departments (including those interested in controlling costs and improving efficiency) are looking at new ways to leverage their expertise, exploring the higher use of their most talented workers (lawyers and staff), and driving distinguishing service value based on their mastery of work process. Together with the audience, she will examine how changing business models in legal service delivery can create new opportunities for law librarians, who should be seated near the center of re-engineered legal knowledge workplaces. Her insights into real-time benchmarks and emerging practice innovations will show us concrete ideas and processes that can increase our value to the lawyers we serve and thereby to the clients we share.

In short, she will help us envision the private law librarians of the future, whose unique and distinguishing insights, and whose contributions to client service and value, make them respected members – and respected leaders – on every client service team.


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